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Elisabeth Klisser

Elisabeth Klisser is the Strategic Marketing Manager at SMS Assist.

Recent Posts

SMS Assist Featured in Retail & Restaurant Facility Business

Posted by Elisabeth Klisser on 5/12/17 9:54 AM

Our VP of Business Development for SMS Assist, Sean Hartnett, was recently featured in Retail & Restaurant Facility Business magazine. His article, Transparent Data Strategy, dives into the importance of using FM data and transparency to drive results like improved customer experience and bottom line.

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Three 5-Star Ways Store Manager Feedback Can Improve Your Business

Posted by Elisabeth Klisser on 2/23/17 10:25 AM

 We’ve entered an era where ratings rule. Whether it’s a Yelp review of a restaurant or a driver’s score on Lyft, consumers are now accustomed to having the instant satisfaction of applauding excellent service with five stars and reporting bad service with less. In fact, 62% of businesses now use a customer experience analytics reporting system (Deloitte).

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4 Proven Ways Preventative Maintenance Pays Off

Posted by Elisabeth Klisser on 2/8/17 1:47 PM

The hard-dollar bottom line of preventive maintenance is this: It has a demonstrable impact on the budget.

Preventive maintenance can prove its ROI if facilities managers know which metrics to analyze. These stats vary by facility, and they aren’t always cut-and-dried. For example, even soft benefits, such as customer perception and satisfaction, carry weight, according to FacilitiesNet.

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What is Work Order Avoidance? 

Posted by Elisabeth Klisser on 1/16/17 9:20 AM

Work order avoidance is the process of preventing costs associated with work orders by actively troubleshooting maintenance requests. When done correctly, work order avoidance eliminates expenses associated with work orders such as trip charges, service charges and more. This not only avoids waste for your business, but can also increase your resident satisfaction.

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Our Money is On Chicago

Posted by Elisabeth Klisser on 7/28/16 2:08 PM

 Mayor Rahm Emmanuel paid a visit to the SMS Assist headquarters in late June, a company he learned about over five years ago. At that point, the office staffed less than 50 employees.

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SMS Assist CEO Mike Rothman Wins EY Entrepreneur of the Year Award IN THE MIDWEST

Posted by Elisabeth Klisser on 7/28/16 2:04 PM

On June 16th, SMS Assist’s CEO Mike Rothman received the EY Entrepreneur of the Year® 2016 Technology Award in the Midwest category. The award recognizes outstanding entrepreneurs who demonstrate excellence and extraordinary success in such areas as innovation, financial performance, and personal commitment to their businesses and communities.

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SMS Assist CEO Mike Rothman Finalist for EY Entrepreneur of The Year

Posted by Elisabeth Klisser on 5/27/16 9:55 AM

SMS Assist is proud to share that our CEO, Mike Rothman, is a finalist for the EY Entrepreneur of the Year awards. Recognized as one of the most prestigious business award programs in the country, the EY Entrepreneur of the Year awards celebrate the country’s most innovative business leaders. 

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What Does SMS Stand For?

Posted by Elisabeth Klisser on 4/18/16 12:47 PM

At SMS, we are known for a lot of things: our technological advancements in the facilities maintenance industry, our start-up spirit, even our location in Chicago’s iconic John Hancock Building. But there is one unknown that is asked by virtually everyone we meet…

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