Our VP of Business Development for SMS Assist, Sean Hartnett, was recently featured in Retail & Restaurant Facility Business magazine. His article, Transparent Data Strategy, dives into the importance of using FM data and transparency to drive results like improved customer experience and bottom line.
We’ve entered an era where ratings rule. Whether it’s a Yelp review of a restaurant or a driver’s score on Lyft, consumers are now accustomed to having the instant satisfaction of applauding excellent service with five stars and reporting bad service with less. In fact, 62% of businesses now use a customer experience analytics reporting system (Deloitte).
The hard-dollar bottom line of preventive maintenance is this: It has a demonstrable impact on the budget.
Preventive maintenance can prove its ROI if facilities managers know which metrics to analyze. These stats vary by facility, and they aren’t always cut-and-dried. For example, even soft benefits, such as customer perception and satisfaction, carry weight, according to FacilitiesNet.
Work order avoidance is the process of preventing costs associated with work orders by actively troubleshooting maintenance requests. When done correctly, work order avoidance eliminates expenses associated with work orders such as trip charges, service charges and more. This not only avoids waste for your business, but can also increase your resident satisfaction.
Mayor Rahm Emmanuel paid a visit to the SMS Assist headquarters in late June, a company he learned about over five years ago. At that point, the office staffed less than 50 employees.
On June 16th, SMS Assist’s CEO Mike Rothman received the EY Entrepreneur of the Year® 2016 Technology Award in the Midwest category. The award recognizes outstanding entrepreneurs who demonstrate excellence and extraordinary success in such areas as innovation, financial performance, and personal commitment to their businesses and communities.
SMS Assist is proud to share that our CEO, Mike Rothman, is a finalist for the EY Entrepreneur of the Year awards. Recognized as one of the most prestigious business award programs in the country, the EY Entrepreneur of the Year awards celebrate the country’s most innovative business leaders.