Many national retailers started small and grew their store’s footprint over time. However, as portfolios grow and locations age, the need for maintenance becomes exponential. Over time, this growth and aging exceeds a retailer’s ability to keep up, so they add a head count and consolidate vendors. In this situation, we see that the growth pace outruns the ability to hire, which creates new problems.
At SMS Assist, the retailers we work with see the benefits of integrating mobile technology into their FM tasks every day, but where does the rest of the industry stand? How do retailers from around the country feel about the adoption of mobile technology into their facilities maintenance workflow?