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SMS Assist | Blog

Industry Snapshot: Facilities Management Mobile Technology in Retail

Posted by Guy Edasis on 7/13/17 1:54 PM

At SMS Assist, the retailers we work with see the benefits of integrating mobile technology into their FM tasks every day, but where does the rest of the industry stand? How do retailers from around the country feel about the adoption of mobile technology into their facilities maintenance workflow?

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SMS Assist Featured in Retail & Restaurant Facility Business

Posted by Elisabeth Klisser on 5/12/17 9:54 AM

Our VP of Business Development for SMS Assist, Sean Hartnett, was recently featured in Retail & Restaurant Facility Business magazine. His article, Transparent Data Strategy, dives into the importance of using FM data and transparency to drive results like improved customer experience and bottom line.

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5 Ways a Reactive HVAC Replacement Plan is Hurting Your Budget

Posted by Menno Enters on 5/2/17 4:36 PM

Any retailer knows that in-store temperature matters a great deal to customers due to its affect on their overall shopping experience. Imagine trying on new clothes while perspiring in your dressing room or browsing a store while shivering. Retailers are privy to the fact that most heating, ventilation, air conditioning (HVAC) equipment breaks down at the worst imaginable times. Situations like these are caused when the equipment’s performance is stretched to its limits during extreme heat or cold and your asset falls short.

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What Retailers Need to Know About Switching to All LED Lighting

Posted by Cindy Kaplan on 4/12/17 4:38 PM

For the average person, lighting is no big deal. Flip a switch. Change a burnt out bulb. That's about it. It's a completely different story for retailers, where lighting literally sets the stage, the mood, and even focuses customer attention on predetermined locations and products.

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3 Ways That Asset Management Improves Your Bottom Line

Posted by Guy Edasis on 3/30/17 12:26 PM

The long-term value proposition of asset management combines asset optimization, strategic decision making and a higher return on investment. In the narrowest sense, it monitors costs and supports peak asset performance. Broadly, it facilitates vital document storage and accessibility, maintenance and repair cost management, vendor management and regulatory compliance.

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Hiring Heroes: Veterans at SMS Assist

Posted by Alison Austin on 3/21/17 1:44 PM
At SMS Assist, we’re always looking for the best talent to bring to our fast-paced, high energy, and rewarding work environment. Our core values of entrepreneurial spirit, teamwork, passion for service, and integrity guide our hiring process and help us find the right individuals to continue building one of America’s fastest-growing technology companies.
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Internet of Things: Retail’s Newest Watchdog

Posted by Cindy Kaplan on 3/15/17 10:22 AM

The Internet of Things is transforming the in-store experience. From smart thermostats that improve energy use, to smart shelves that detect low inventory, the entire retail experience is going through a transformation. These upcoming advances in technology can also help mitigate risk down the road.

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What Indirect Operational Costs Affect Your P&L

Posted by Sean Hartnett on 3/9/17 10:25 AM

Indirect costs are often overlooked and are not applied back to direct ticket costs because they are less tangible than hourly rates and trip charges. This makes them harder to calculate for the total cost of ownership. However, without evaluating these indirect costs, you lose transparency to accurately calculate the financial impact on your business.

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3 Ways to Maintain (or Improve) Restaurant Brand Experience

Posted by Guy Edasis on 3/1/17 3:09 PM

Brand extends far beyond a logo. The best companies have a strong experiential component that relates to the way they use their space to make you feel specific emotions as part of their brand experience. Think about the best-in-class restaurant brands and how they set an exact tone and feel the minute you enter the door. The way a restaurant looks and the way guests feel during their dining experience affects brand arguably more than a catchy jingle or a funny commercial.

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Three 5-Star Ways Store Manager Feedback Can Improve Your Business

Posted by Elisabeth Klisser on 2/23/17 10:25 AM

 We’ve entered an era where ratings rule. Whether it’s a Yelp review of a restaurant or a driver’s score on Lyft, consumers are now accustomed to having the instant satisfaction of applauding excellent service with five stars and reporting bad service with less. In fact, 62% of businesses now use a customer experience analytics reporting system (Deloitte).

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