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SMS Assist | Blog

What Retailers Need to Know About Switching to All LED Lighting

Posted by Cindy Kaplan on 4/12/17 4:38 PM

For the average person, lighting is no big deal. Flip a switch. Change a burnt out bulb. That's about it. It's a completely different story for retailers, where lighting literally sets the stage, the mood, and even focuses customer attention on predetermined locations and products.

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3 Ways That Asset Management Improves Your Bottom Line

Posted by Guy Edasis on 3/30/17 12:26 PM

The long-term value proposition of asset management combines asset optimization, strategic decision making and a higher return on investment. In the narrowest sense, it monitors costs and supports peak asset performance. Broadly, it facilitates vital document storage and accessibility, maintenance and repair cost management, vendor management and regulatory compliance.

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Hiring Heroes: Veterans at SMS Assist

Posted by Alison Austin on 3/21/17 1:44 PM
At SMS Assist, we’re always looking for the best talent to bring to our fast-paced, high energy, and rewarding work environment. Our core values of entrepreneurial spirit, teamwork, passion for service, and integrity guide our hiring process and help us find the right individuals to continue building one of America’s fastest-growing technology companies.
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Internet of Things: Retail’s Newest Watchdog

Posted by Cindy Kaplan on 3/15/17 10:22 AM

The Internet of Things is transforming the in-store experience. From smart thermostats that improve energy use, to smart shelves that detect low inventory, the entire retail experience is going through a transformation. These upcoming advances in technology can also help mitigate risk down the road.

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What Indirect Operational Costs Affect Your P&L

Posted by Sean Hartnett on 3/9/17 10:25 AM

Indirect costs are often overlooked and are not applied back to direct ticket costs because they are less tangible than hourly rates and trip charges. This makes them harder to calculate for the total cost of ownership. However, without evaluating these indirect costs, you lose transparency to accurately calculate the financial impact on your business.

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3 Ways to Maintain (or Improve) Restaurant Brand Experience

Posted by Guy Edasis on 3/1/17 3:09 PM

Brand extends far beyond a logo. The best companies have a strong experiential component that relates to the way they use their space to make you feel specific emotions as part of their brand experience. Think about the best-in-class restaurant brands and how they set an exact tone and feel the minute you enter the door. The way a restaurant looks and the way guests feel during their dining experience affects brand arguably more than a catchy jingle or a funny commercial.

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Three 5-Star Ways Store Manager Feedback Can Improve Your Business

Posted by Elisabeth Klisser on 2/23/17 10:25 AM

 We’ve entered an era where ratings rule. Whether it’s a Yelp review of a restaurant or a driver’s score on Lyft, consumers are now accustomed to having the instant satisfaction of applauding excellent service with five stars and reporting bad service with less. In fact, 62% of businesses now use a customer experience analytics reporting system (Deloitte).

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No One Remembers Clicking a Buy Button: Why Online Shopping Can’t Beat an In-Store Experience

Posted by Cindy Kaplan on 2/14/17 4:16 PM

Digital shopping is only part of the average buyer's journey. The physical retail environment is still going strong, which is why so many brands maintain retail buildings and some online-only retailers are now opening brick-and-mortar stores.

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4 Proven Ways Preventative Maintenance Pays Off

Posted by Elisabeth Klisser on 2/8/17 1:47 PM

The hard-dollar bottom line of preventive maintenance is this: It has a demonstrable impact on the budget.

Preventive maintenance can prove its ROI if facilities managers know which metrics to analyze. These stats vary by facility, and they aren’t always cut-and-dried. For example, even soft benefits, such as customer perception and satisfaction, carry weight, according to FacilitiesNet.

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MVP: Maintaining Valuable Properties

Posted by Whitney Jones on 1/31/17 2:03 PM

Although the Patriots and the Falcons are the teams on the field playing for the ultimate NFL title, SMS Assist knows who the real MVP is during the big game. The facility maintenance team has a lot of preparation and elements to consider before they can call one of the biggest sporting events of the year a “win.” 

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