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SMS Assist | Blog

Three 5-Star Ways Store Manager Feedback Can Improve Your Business

Posted by Elisabeth Klisser on 2/23/17 10:25 AM

 We’ve entered an era where ratings rule. Whether it’s a Yelp review of a restaurant or a driver’s score on Lyft, consumers are now accustomed to having the instant satisfaction of applauding excellent service with five stars and reporting bad service with less. In fact, 62% of businesses now use a customer experience analytics reporting system (Deloitte).

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No One Remembers Clicking a Buy Button: Why Online Shopping Can’t Beat an In-Store Experience

Posted by Cindy Kaplan on 2/14/17 4:16 PM

Digital shopping is only part of the average buyer's journey. The physical retail environment is still going strong, which is why so many brands maintain retail buildings and some online-only retailers are now opening brick-and-mortar stores.

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4 Proven Ways Preventative Maintenance Pays Off

Posted by Elisabeth Klisser on 2/8/17 1:47 PM

The hard-dollar bottom line of preventive maintenance is this: It has a demonstrable impact on the budget.

Preventive maintenance can prove its ROI if facilities managers know which metrics to analyze. These stats vary by facility, and they aren’t always cut-and-dried. For example, even soft benefits, such as customer perception and satisfaction, carry weight, according to FacilitiesNet.

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MVP: Maintaining Valuable Properties

Posted by Whitney Jones on 1/31/17 2:03 PM

Although the Patriots and the Falcons are the teams on the field playing for the ultimate NFL title, SMS Assist knows who the real MVP is during the big game. The facility maintenance team has a lot of preparation and elements to consider before they can call one of the biggest sporting events of the year a “win.” 

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How to Track The Efficiency of Your Facilities Maintenance Program

Posted by Guy Edasis on 1/24/17 9:33 AM

How do you know if your facilities maintenance program is running efficiently? From a high level, it’s hard to tell. However, if you know the right KPIs to measure performance against, it is easier to monitor the efficiency, effectiveness and overall success of your facilities maintenance program. Keep reading to learn more about the four key performance indicators you should be tracking in 2017 and beyond.

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Top Challenges for Single-Family Rental (SFR) Property Management Programs in 2017

Posted by Cindy Kaplan on 1/19/17 2:31 PM

Over the last few years, investing in Single-Family Rentals has been a great opportunity for many institutional investors, but at the same time, the nature of the SFRs and characteristics of its residents provide unique challenges, especially from the property maintenance perspective. Here are the top three facilities maintenance challenges for an SFR portfolio to consider this year:

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What is Work Order Avoidance? 

Posted by Elisabeth Klisser on 1/16/17 9:20 AM

Work order avoidance is the process of preventing costs associated with work orders by actively troubleshooting maintenance requests. When done correctly, work order avoidance eliminates expenses associated with work orders such as trip charges, service charges and more. This not only avoids waste for your business, but can also increase your resident satisfaction.

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How to Calculate the True Cost of Facilities Maintenance

Posted by Sean Hartnett on 1/10/17 9:26 AM

 In this post you'll learn that in order to calculate the total cost of ownership of a facilities maintenance management program, you have to analyze and consider the overhead because that is where there is an opportunity for improvement.

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Our Money is On Chicago

Posted by Elisabeth Klisser on 7/28/16 2:08 PM

 Mayor Rahm Emmanuel paid a visit to the SMS Assist headquarters in late June, a company he learned about over five years ago. At that point, the office staffed less than 50 employees.

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SMS Assist CEO Mike Rothman Wins EY Entrepreneur of the Year Award

Posted by Elisabeth Klisser on 7/28/16 2:04 PM

On June 16th, SMS Assist’s CEO Mike Rothman received the EY Entrepreneur of the Year® 2016 Technology Award in the Midwest category. The award recognizes outstanding entrepreneurs who demonstrate excellence and extraordinary success in such areas as innovation, financial performance, and personal commitment to their businesses and communities.

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