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SMS Assist | Blog

Top Challenges for Single-Family Rental (SFR) Property Management Programs in 2017

Posted by Cindy Kaplan on 1/19/17 2:31 PM

Over the last few years, investing in Single-Family Rentals has been a great opportunity for many institutional investors, but at the same time, the nature of the SFRs and characteristics of its residents provide unique challenges, especially from the property maintenance perspective. Here are the top three facilities maintenance challenges for an SFR portfolio to consider this year:

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What is Work Order Avoidance? 

Posted by Elisabeth Klisser on 1/16/17 9:20 AM

Work order avoidance is the process of preventing costs associated with work orders by actively troubleshooting maintenance requests. When done correctly, work order avoidance eliminates expenses associated with work orders such as trip charges, service charges and more. This not only avoids waste for your business, but can also increase your resident satisfaction.

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How to Calculate the True Cost of Facilities Maintenance

Posted by Sean Hartnett on 1/10/17 9:26 AM

 In this post you'll learn that in order to calculate the total cost of ownership of a facilities maintenance management program, you have to analyze and consider the overhead because that is where there is an opportunity for improvement.

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Our Money is On Chicago

Posted by Elisabeth Klisser on 7/28/16 2:08 PM

 Mayor Rahm Emmanuel paid a visit to the SMS Assist headquarters in late June, a company he learned about over five years ago. At that point, the office staffed less than 50 employees.

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SMS Assist CEO Mike Rothman Wins EY Entrepreneur of the Year Award

Posted by Elisabeth Klisser on 7/28/16 2:04 PM

On June 16th, SMS Assist’s CEO Mike Rothman received the EY Entrepreneur of the Year® 2016 Technology Award in the Midwest category. The award recognizes outstanding entrepreneurs who demonstrate excellence and extraordinary success in such areas as innovation, financial performance, and personal commitment to their businesses and communities.

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SMS Assist Receives $150M Series D Investment from Goldman Sachs Investment Partners

Posted by Michael Rothman on 6/7/16 8:33 AM



To fuel our continuous growth and market expansion, we rely on the support of investors that value innovation as much as we do. Prior investors such as Pritzker Group Venture Capital and Insight Venture Partners shared our vision and have empowered us to transform the facilities maintenance industry and develop our world-class technology platform, One by SMS Assist. 

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SMS Assist CEO Mike Rothman Finalist for EY Entrepreneur of The Year

Posted by Elisabeth Klisser on 5/27/16 9:55 AM

SMS Assist is proud to share that our CEO, Mike Rothman, is a finalist for the EY Entrepreneur of the Year awards. Recognized as one of the most prestigious business award programs in the country, the EY Entrepreneur of the Year awards celebrate the country’s most innovative business leaders. 

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PRSM National Conference 2016: The SMS Assist Overview

Posted by Susan Hecht on 5/13/16 2:03 PM

As one of the largest, most widely recognized retail facilities management events in the country, PRSM National Conference is always an exciting event for our sales and operations team alike; and this year’s conference did not disappoint.

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Affiliate Spotlight: Air Guys Heating & A/C

Posted by Seth Lessack on 5/13/16 1:42 PM

In our ongoing Affiliate Spotlight Series, we’ll share real-life stories about how a partnership with SMS Assist has helped our Affiliates go above and beyond for clients. Our operations team and technology platform give our Affiliates the resources they need to increase efficiencies across the board through improved market density, back-office savings, quality control, working capital and more. We’re changing the way companies handle facilities maintenance, while also helping our Affiliates grow their businesses. Read on to see how we’re revolutionizing multisite property management through the eyes of our Affiliates. 

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Expect the Unexpected with SMS Assist | PRSM 2016

Posted by Matt Renner on 4/19/16 2:30 PM

From improving your customer experience to responding to unanticipated asset repairs, having a facilities management plan in place is crucial as you evolve your business. With SMS Assist, facilities management planning is simple, and our professional and extensive Affiliate network ensures that help is only a click away. Our facilities management platform goes even further by providing access to advanced analytics and real-time reporting to help companies make even larger business decisions. With our advanced technology platform, simplifying your business and optimizing your facilities management plan has never been so easy. Learn how SMS Assist can take your enterprise from reactive to proactive to strategic through our platform: One by SMS Assist.

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